本个性化医疗简介重点介绍了Luke van der Rijt, BPharm和Michael O 'Reilly, BPharm。他们是澳大利亚新南威尔士州Wagga Wagga的Southcity Pharmacy的所有者，自2015年以来一直是PCCA成员。
你是怎么开始复利的?是什么让你选择了PCCA?我们相信可以帮助我们的社区，而PCCA是一家提供高质量化学品和教育的公司，这使他们成为帮助我们帮助我们的社区的最佳选择。我们市有十多家药店，其中只有一家是配药的。我们知道PCCA可以让我们获得最高标准的产品，这反过来又使我们有能力为我们的患者提供最高质量的产品。
你遇到的最棘手的病人问题是什么?你是怎么解决的?
这些年来我们经历了不少。 Recently, we had a young patient who has extremely sensitive skin and fair skin. She needed a sunscreen and had pretty much tried everything. After heaps of trial and error, we used VersaBase cream and found a combination that finally worked. She had no reaction and loved the product!*
What has been your most satisfying patient experience?
We had a patient who came into the pharmacy early on and had been having so much trouble with her hormone replacement therapy and getting her hormone levels to stabilize. She had been getting troches from another compounder, but didn’t like the product, and her levels weren’t getting where her physician wanted them. She attempted several trials with multiple compounders, but found no success. After nearly a year’s worth of tests, we figured out the right combination and found that she loved the peppermint flavor because it masked the bitter active ingredients! She’s been coming back ever since.
What is your favorite PCCA base, and why?
VersaBase®. It is such a versatile base — it speaks for itself. We use the cream version because we’ve found it’s fantastic with both compatibility and has the best feel of all the creams we use.
What is your favorite PCCA educational event?
HRT seminar. There is so much new information, and it’s a great opportunity to see and hear what is up and coming.
When was the last time a patient thanked you?
We had a young patient with severe reflux, a desperate and tired mother, and thankfully a prescription for a compound with omeprazole. The mother called back a week later thanking us for making it for her child as soon as possible.
What advice would you give to new compounders?
Keep asking questions, and keep double-checking information. There’s a world of information out there, and the PCCA teams is always happy to help.
What is your favorite thing about your jobs right now?
Since our 2018 Australian Guild Pharmacy of the Year win, we’ve had the opportunity meet some fantastic people in the industry. Sharing ideas and collaborating with these people has definitely been a recent highlight.
What is your personal motto or words you live by?
Luke: I channel advice from my hero, David Brent [from BBC’s The Office]: “People say to me, ‘Would you rather be thought of as a funny man or a great boss?’ My answer's always the same: ‘To me, they're not mutually exclusive.’"
*Note: Sunscreen requires a prescription in order to be compounded in the United States.